Privacy Policy

GOINBOX Billing ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

Personal Information: Name, email, phone number, business name, and identification documents.

Network & Billing Data: Subscriber usage, router logs, payment history, and IP assignments.

Technical Data: Device information, IP address, browser type, and usage analytics.

We process your data under the following legal bases:

• Contract: To provide you with the GOINBOX Billing service.
• Legal Obligation: To comply with Kenya’s Data Protection Act 2019 and other applicable laws.
• Legitimate Interest: To improve our platform, prevent fraud, and ensure network security.
• Consent: Where required (e.g., marketing communications).

Note: As a Kenyan company, we fully comply with the Data Protection Act 2019 (DPA) and align our practices with GDPR principles for international best practices.

We use your information to:

• Provide billing, subscriber management, and network monitoring services
• Process M-PESA and other payments
• Generate invoices and financial reports
• Communicate service updates and support
• Detect and prevent fraud or abuse

We do not sell your data. We may share data with:

• Payment processors (Safaricom M-PESA)
• Cloud hosting providers (secured infrastructure)
• Regulatory authorities when legally required

Under Kenya’s Data Protection Act 2019 and GDPR principles, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure (“right to be forgotten”)
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent at any time

To exercise these rights, email privacy@goinboxbilling.com

We implement appropriate technical and organizational measures including encryption, access controls, regular security audits, and secure cloud hosting to protect your data.

Your data is primarily stored in Kenya. Where we transfer data outside Kenya, we ensure appropriate safeguards are in place in line with the Data Protection Act 2019.

Email: privacy@goinboxbilling.com
Phone: +254 740 216 370
Address: Nairobi, Kenya