Your data. Your trust. Our responsibility.
GOINBOX Billing is committed to responsible data handling and appropriate technical and organizational safeguards for information entrusted to the platform.
GOINBOX Billing ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
This policy applies to information collected through the GOINBOX Billing platform, website, account services, billing services and related communications.
Personal Information: Name, email, phone number, business name, account information and identification documents where required for legitimate business, regulatory or verification purposes.
Subscriber & Billing Data: Subscriber records, service plans, usage information, invoices, payment history, transaction references and related billing information.
Network & Technical Data: Device information, IP addresses, router information, network logs, browser type and technical usage information.
Communications: Information you provide when contacting support, requesting assistance or communicating with GOINBOX.
We process information using appropriate lawful grounds, depending on the nature and purpose of the processing.
- Contract: To provide and administer GOINBOX Billing services.
- Legal Obligation: To comply with applicable Kenyan laws, regulations and lawful requests.
- Legitimate Interest: To improve the platform, prevent fraud, maintain security and provide support.
- Consent: Where consent is required, including certain marketing communications or optional processing activities.
We may use information to:
- Provide billing, subscriber management and network management services.
- Process payments and reconcile transactions.
- Generate invoices, statements and financial reports.
- Provide customer support and service notifications.
- Monitor platform performance and reliability.
- Detect, investigate and prevent fraud, abuse and security incidents.
- Improve features and overall user experience.
We do not sell your personal information.
We may share information with trusted service providers and authorized parties where necessary to operate the platform or comply with applicable law.
- Payment processors and payment service providers, including Safaricom M-PESA where applicable.
- Cloud hosting and infrastructure providers operating appropriate security controls.
- Technology and communication service providers supporting the GOINBOX platform.
- Regulatory authorities, government agencies or law enforcement where legally required.
Subject to applicable law, you may have rights concerning your personal information, including the right to:
- Access personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of information where legally applicable.
- Request restriction of certain processing activities.
- Object to certain processing.
- Request data portability where applicable.
- Withdraw consent where processing is based on consent.
To exercise an applicable privacy right, contact us at privacy@goinboxbilling.com .
We implement appropriate technical and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, loss or destruction.
- Access controls and authentication.
- Secure hosting infrastructure.
- Encryption and secure transmission where appropriate.
- Monitoring and security controls.
- Administrative and organizational safeguards.
No internet-based service can guarantee absolute security. Users should also take reasonable steps to protect their account credentials and devices.
Your data may be stored or processed using service providers located in Kenya or other jurisdictions.
Where information is transferred outside Kenya, we seek to ensure that appropriate contractual, technical and organizational safeguards are applied in accordance with applicable data protection requirements.
Privacy Email: privacy@goinboxbilling.com
General Email: sales@goinboxbilling.com
Location: Nairobi, Kenya
Telephone: +254 740 216 370
Questions about your privacy?
If you have questions about this Privacy Policy, your personal information, or how GOINBOX handles your data, our team is available to assist you.